Home ECONOMICS AND BUSINESS A quarter of households are dissatisfied with the service … – Pysn People and Society News

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One quarter of Spanish households are little or nothing satisfied with the service power supply, according to the periodic survey does National Commission Markets and Competition (CNMC). The survey puts this dissatisfaction 25.9% of households, which is one and a half more than six months ago.

In the case of supply natural gas , the lower dissatisfaction and stands at 14.5% of households, while services that telecommunications , the worst result is broadband, with 18.4% of dissatisfied among respondents, followed by pay TV, with 17 , 8%. Competition makes the survey, with a sample of 4,249 households and 8,660 people across the state.

The price is the main cause of dissatisfaction in services, both energy and telecommunications, according to the survey.

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in the case of electricity, 92.6% of households think that is too expensive, and more than half (55.3%) believe that the electricity bill or system rates is unclear. Hiring also encompasses much of the little satisfaction with the service, because 40% of users believe that contractual clauses are unclear. In addition, 18.6% of respondents believe that quality electrical service needed.

In the case of natural gas, those who believe it is too expensive are 87.4%, while 46% complain about the lack of clarity on invoices.

The percentages lower in the case of telecommunications, although the price is also the cause of dissatisfaction (76.1% in telephony fixed , 59.5% broadband, 70% in pay television, 67.4% 51.1% mobile phones and mobile internet). In the case of telecommunications it generalizes as the second cause of little satisfaction the lack of quality service , especially in fixed broadband (51.2%) and internet Mobile (44.5%).

Claims

Although energy supplies are causing more dissatisfaction telecommunications services are generating more claims by users. More than 15% of households with broadband or fixed telephony have filed a complaint last year. Instead, for electric service they have claimed only 7.7% of households and in the case of natural gas, 6%.

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