The operator Vodafone has started to charge a fee for solving problems through a telemarketer. If you lose your PIN or PUK, and want to consult with an agent of the operator, will charge you 2.5 euros.
up Until now calling the "123" from a mobile phone with a line of Vodafone was completely free, the interviewers had to solve the problems and issues, without charging a penny to the customer. However, that now changes. The company began to charge for this service since last week.
the Procedures how to recover the PIN or PUK code in case of loss, to change the billing address, the number of the bank account, check the period of stay remaining on your contract or ask for a duplicate of the bill have a cost of 2.5 euros, if you do it through a telephone operator.
however, the procedures will remain free through the website and the mobile app "My Vodafone". The idea of the company is to encourage the client to perform this kind of procedures through its platforms automated and not through telemarketers. [via The Nation]
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