Spanish low cost airline Vueling canceled this weekend dozens of flights, creating chaos at the airport of Barcelona and irritation elsewhere in Europe, which led authorities in Spain to threaten sanctions.
Right in the beginning of the summer holidays, the airline said on Sunday it had canceled 14 flights, mainly in Barcelona , after having removed another 20 Saturday. In addition, dozens of his aircraft suffered delays of several hours.
Given the chaotic situation, which left hundreds of people on the ground, the Generalitat (Catalan regional government) said Sunday that studies sanctions against the company , based in El Prat airport in Barcelona, where moves to 37% of its passengers.
the Government said in a statement that called the directive Vueling to a meeting emergency on Monday to demand a “change of attitude” and solutions to problems that affect users.
Tired and frustrated passengers showed their outrage at the situation and complained about the lack of response to their claims.
Dozens of people crowded on Sunday to try to change their flights at the box office Vueling Barcelona, but elsewhere in Europe the situation was not much different.
“I come to Milan once a month or so to visit my girl, and do not waste my time at the airport I quite irritating,” he told AFP David Sanchez, 24, who suffered several hours of delay in return flight from the Italian city to Barcelona.
“in Vueling have put an answering machine that says that all agents are busy, sorry,” said analyst marketing data, saying it think twice before reacquire a passage from the low cost company.
Alex Bellars, language teacher in the UK, the party lost for the 45th wedding anniversary with friends in Paris , after Vueling will be canceled on Friday its flight to Paris from London.
“I have had no response to emails or tweets, beyond an automatic reply message that no useful information, “Bellars said, 44.
Apologies and refund
Vueling, which has merely stated that cancellations due to “operational reasons”, he returned Sunday to apologize and said that the situation improves.
“the company wishes to reiterate its message of apology to all passengers who are being affected,” said the director commercial Vueling, David Garcia Blancas, only the second official communication issued by the company since they started problems on Thursday.
“throughout the day the situation is improving and is producing a fewer delays, “he wrote.
Passengers with canceled flights will be relocated to other aircraft or reimbursed the fare plus any additional costs incurred, said Garcia Blancas.
“we are working at the highest level to resolve it as soon as possible, strengthening work shifts and hiring additional services during the weekend, especially in the area of Customer”, guaranteed.
the union representing the crew of Vueling attributed the situation to “bad business practice” and poor planning of the summer season, its very ambitious judgment regarding the ability of the company.
the strike of air traffic controllers in France, one of the main destinations of Vueling, and another from the utility company, Swissport services in Barcelona, have also been identified as factors of difficulties.
This situation occurs at a time when Spain, the third tourist destination in the world, is campaigning to increase the number of visitors.
According to its annual management report, Vueling carried in 2015 about 24, 8 million passengers, up 15% over the previous year.
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